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Terms and Conditions

QUOTATIONS

Quotations shall remain valid until 30 days from the date of quotation;

ORDER

A written order and/or return of a signed copy of our quote and/or credit approval and/or deposit is applicable before production can commence.

PAYMENTS

25% deposit is required for new clients.

Our payment terms are 30 days from date of invoice unless otherwise advised. Interest is payable on these costs if the costs are unpaid 30 days or more.

Electronic Bank transfers are preferred.

DESIGN WIND LOAD AND GLAZING CERTIFICATE

Please note that unless a Wind Load (ULS & SLS) has been advised, this quotation shall be based on our unqualified estimated Rating. If we are later advised of a different Rating requiring the glass thickness or framing to be changed, there may be a cost variation to our quotation.

STRUCTURAL SUPPORT

The structural opening has to be capable to accommodate all loads transferred from our window and door frames.

EXCLUSIONS

Relocation of any obstructions;
Removal and disposal of existing structures;
Electrical work;
Hoisting, Scaffolding and Hoarding.

BUILDER’S / CLIENT’S RESPONSIBILITIES

Preparation of openings, including (if required) waterproofing the surfaces where the aluminium framing or sills would otherwise be in permanent contact with earth, cement and lime products, stone, brick or timber and dissimilar metals;

Hoisting or craning the material to the installation area.

WARRANTIES

AWA Windows offers a product warranty for a period of three (3) years from the date of delivery and installation. The extent of the warranty is limited to defects arising from faulty workmanship, hardware and aluminium and does include situations where the product has not been subject to misuse, abuse or neglect;

No warranties for glass breakages or scratched glass unless caused by faulty workmanship;

ACCESS

Quotations are based on there being suitable close and easy access to carry the materials to the installation area.

LEAD TIMES

Please note that project lead times can only commence from receipt of written order, deposit and credit approval by AWA Windows (if applicable). Lead times are also subject to the availability of exact site dimension and final selection of finishes. Once these items have been met, please allow approximate 4 working weeks for supply or installation.

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